One of the biggest causes of job dissatisfaction and even depression is the feeling of not being heard.
Our overall subject at R3Results is reducing multiple areas of loss at companies and institutions. So, how does getting employees to like one another better, relate to cutting losses, or to new gains?
We all know that to be liked you have to be a good listener. To feel that you are effectively heard, you have to communicate your real needs. It sounds simple but in the real world, without the right training, this often doesn’t happen. Instead, an emotional, biased view of something is presented from one person to another. That person defends themselves by applying some label to the other person such as “complainer” or whatever demeaning label they think up. In response, the first person makes a demand. You can see the little tornado whirling up or the storm clouds settling in.
The only thing that spills out of this is negative energy, which the management has to then try to manage.
When the above describes a frequent pattern, there is job dissatisfaction. There are more sick days and less productivity, more accidents, more crimes. Creativity? — forget about it! That is lost, and didn’t even have a chance of getting going.
Other trainers working in loss reduction are addressing the superficial levels: Don’t stand on the top step of a ladder, look in your rearview mirror from time to time when you are driving…that sort of stuff. All of our training involves your employees in working together in new ways and in opening new relationships. People find new potentials in themselves and in their co-workers.