Verbally Defusing Violent Confrontations
Here’s a slide show of some screenshots taken of our online, hosted, full high-def 70 minute video Verbally Defusing Violent Confrontations. The video is presented as four approximately eighteen minute segments, in SCORM compliant format suitable for all learning management systems or stand-alone, and with test questions and automated scoring and reporting to you.
This continuing nursing education activity was approved by the New Jersey State Nurses Association, an accredited approver of continuing nursing professional development by the American Nurses Credentialing Center’s Commission on Accreditation, for 10 contact hours.
Why did we start with this topic? It’s because newspaper and TV news editors have a saying: “If it bleeds, it leads.” We are surrounded daily with news and images of violence. A prominent psychiatrist and author wrote that we “live in a trauma-based society.” The F.B.I. reports that there are 2,000,000 acts of physical violence reported to the police...
De-escalation courses, learning how to handle threats and how to deal with bullying, conflict resolution in the workplace, and how to handle workplace violence are absolutely needed in today’s world. Among workplace violence courses and training, ours excels.
Even for the employee who feels impervious at work—perhaps they work in the accounting department in a nice suburban office building—they know there is risk outside of work, on the street, in a shopping mall…all over. So the company shows it really cares in a principled way by providing training that benefits the employee even outside of work. (* No place is actually free of the possibility of incidents.)
There is something more. Before you learn fine motor coordination—how to play a piano or basketball—you have to learn gross coordination, like a baby reaching for a bottle. Learning how to deal with gross acts of threat or attack, you learn the basics that are refined in our later training dealing with the much more frequent subtle attacks of insults, put-downs, dirty looks, slights, silences, and other dysfunctions of workplace interactions. If you trained in the intensity of violence confrontations you will have the core to master the subtle ones.
Your practice develops new self-confidence, centeredness, and leadership. The trainees learn empathy and a new way to view the aggression of others. This will have great importance when dealing with stress and communications with difficult people and unproductive relations.
What corporate risk managers, police trainers, teachers conflict resolution experts, and the colonel USMC (ret) who was in charge of security for Desert Storm, and executive leaders have to say about Verbally Defusing Violent Confrontations.SHOW ME TESTIMONIALS
Ken Hantman says: “I happen to be personal friends with a former Director of Conflict Resolution for the Carter Center. He told me that he and his U.N. mediator friends in Europe all thought the material was highly original and useful. If he didn’t think that, he would have said so. This was highly gratifying.”
Nurse Nancy K.: “I felt like this was a great learning experience. We, as nurses, are finding ourselves in more and more situations such as these and could use the education and training provided.”
Jessica Katz Jamison, PhD, Dep’t Head and professor of organizational conflict management: I had not considered the “throwing someone in the deep end of the pool” approach, and I agree with R3Results that learning is likely to happen in more intense situations, so that rationale also makes sense to me. Your course is a great one, and I appreciate having had the chance to take a look at it.
A POST (Police Officers Standards & Training) Director: (due to policy, a POST director cannot endorse a particular vendor or course, however we can quote his statement without giving his name or state): “I can’t begin to tell you how superior the quality of your course is to the, literally, hundreds of courses on de-escalation that have come across my desk for review over the years.”
Another POST Director: “Any ex-cop figures himself an expert at this. They’re not. They put together some course which, pardon my language, is bullshit. What you have is completely different from that and really high quality and good.”
Dr. Candy Campbell, DNP, RN, CNL, LNC, FNAP: As a longtime nurse and healthcare communication subject matter expert, I’m pleased to endorse the R3Results course on Conflict Resolution.
The time for this sort of training, is sadly, overdue. I’d recommend it to any healthcare organizations, to ensure safety in these troubled times. We all know that it’s not merely behavioral health centers that experience confrontational outbursts from people — both patients and visitors sometimes act out because they are having a difficult day/ life experience. This course helps the nurses and all healthcare workers protect and care for themselves.